Customer Care
Welcome to ORLANCE Customer Care
We're here to help you with any questions or concerns about your order, our products, or your shopping experience.
Contact Us
Our customer care team is available to assist you:
- Email: orlance2025@gmail.com
- Response Time: Within 24-48 hours
Frequently Asked Questions
Shipping & Delivery
How long does shipping take?
We typically process orders within 2-3 business days. Delivery times vary by location, usually 5-7 business days within India.
Do you ship internationally?
Currently, we ship within India only.
Returns & Exchanges
What is your return policy?
We accept returns within 7 days of delivery for unworn, unwashed items with original tags attached.
How do I initiate a return?
Please contact our customer care team at orlance2025@gmail.com with your order number and reason for return.
Orders & Payment
What payment methods do you accept?
We accept all major credit/debit cards, UPI, net banking, and digital wallets.
Can I modify or cancel my order?
Please contact us immediately at orlance2025@gmail.com. We'll do our best to accommodate changes before the order ships.
Product Care
How should I care for my ORLANCE garments?
Please refer to the care label on each garment. We recommend dry cleaning for our premium gowns and formalwear to maintain their quality.
Need More Help?
If you can't find the answer you're looking for, please don't hesitate to reach out to our customer care team. We're committed to ensuring you have an exceptional experience with ORLANCE.