Refund policy

At Orlance, every product is made and packed with the utmost care. Please read our policy carefully before placing an order, as all purchases are considered final.

Returns

We reserve the right to refuse any return, exchange, or claim that does not comply with our Return & Exchange Policy.

Please review the product description, size guide, and all product details carefully before placing your order.

Refunds

Unfortunately, we do not accept returns for refunds once an order has been delivered.

Returns, where approved under our policy, will only be issued in the form of store credit. No refunds will be processed to the original payment method.

Refunds to the original payment method will only be processed if:

You receive a damaged, defective, or incorrect item.
Your order cannot be fulfilled by Orlance and is cancelled by us before dispatch.

We reserve the right to refuse any return or refund request that does not meet our eligibility criteria.

Please note that all shipping charges are non-refundable.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive a damaged, defective, or incorrect item, you must notify us within 48 hours of delivery by emailing orlance-no-reply@orlance.in with:

Your order number
Clear photographs and/or an unedited unboxing video showing the issue

Claims submitted without sufficient evidence or after 48 hours may not be accepted.

Once verified, we will, at our sole discretion, provide a replacement, store credit, or refund where applicable.

Sale & Promotional Items

All sale, discounted, promotional, clearance, and coupon purchases are final. They cannot be returned, refunded, or exchanged unless the item received is damaged, defective, or incorrect.

Exchanges

We understand that an item may not fit as expected. Hence, we offer a one-time Size Exchange or Store Credit, subject to our Exchange Policy.

Exchange requests must be raised within 3 days of the delivery date. Requests received after this period will not be accepted.

Size exchanges are available only for the same product in a different size and are subject to stock availability. If the requested size is unavailable, a Store Credit equal to the product value (excluding shipping charges) will be issued for future purchases.

Please note that returns and refunds are not available for sizing issues.

Order Cancellations

Orders cannot be cancelled, modified, or changed once they have been placed.

Please review your order carefully before completing your purchase.

Refusal of Delivery

If you refuse to accept your order at the time of delivery or the shipment is returned to us due to an incorrect address, unavailability, or repeated failed delivery attempts, the order will not be eligible for cancellation or refund.

If you request that the order be reshipped, additional shipping charges may apply.