Terms of service

OVERVIEW

Welcome to ORLANCE. The terms “we”, “us” and “our” refer to ORLANCE, a fashion brand operating in India. ORLANCE operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”) to offer you a refined and curated shopping experience.

Our store is hosted on Shopify Inc., which provides us with the e-commerce platform that enables us to sell our products and Services to you.

These Terms of Service (“Terms”), together with our Privacy Policy and Refund & Returns Policy, govern your access to and use of the Services. By visiting, browsing, or purchasing from our website, you agree to be bound by these Terms. If you do not agree, you must not access or use the Services.

SECTION 1 – ELIGIBILITY & ACCOUNT RESPONSIBILITY

By using our Services, you confirm that you are at least 18 years of age, or that you are accessing the Services under the supervision of a parent or legal guardian.

You agree to provide accurate, complete, and up-to-date personal, payment, and delivery information. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities carried out under your account.

Accounts may not be transferred, sold, or assigned to any third party.

SECTION 2 – PRODUCTS & REPRESENTATION

We take every reasonable effort to display our products accurately. However, colours, textures, or finishes may vary due to screen settings, lighting, or device limitations.

Product descriptions, pricing, availability, and specifications are subject to change without prior notice. ORLANCE reserves the right to discontinue or limit quantities of any product at its discretion.

SECTION 3 – ORDERS & ACCEPTANCE

Placing an order constitutes an offer to purchase. ORLANCE reserves the right to accept or reject any order at its sole discretion. An order is considered accepted only after payment is successfully processed and order confirmation is issued.

Once confirmed, orders may not be cancelled except as permitted under our Refund & Returns Policy.

All purchases are intended for personal use only and not for resale or commercial distribution.

SECTION 4 – PRICING, PAYMENTS & TAXES

All prices are listed in Indian Rupees (INR) unless stated otherwise. Prices may change without notice.

Applicable GST, shipping, and handling charges will be displayed at checkout. You agree to provide valid payment details and authorise ORLANCE or its payment partners to charge the applicable amount.

Failure or refusal by a payment gateway does not constitute acceptance of an order.

SECTION 5 – SHIPPING & DELIVERY

Delivery timelines are indicative and not guaranteed. ORLANCE shall not be liable for delays caused by courier partners, customs authorities, force majeure events, or circumstances beyond our control.

Risk of loss and title pass to you upon dispatch of the order.

SECTION 6 – RETURNS & REFUNDS

Returns, exchanges, and refunds are governed strictly by our Refund & Returns Policy, formulated in accordance with the Consumer Protection Act, 2019 and applicable Indian rules.

SECTION 7 – INTELLECTUAL PROPERTY

All content on this website—including logos, designs, images, text, videos, trademarks, and brand identifiers—is the exclusive property of ORLANCE or its licensors and is protected under the Copyright Act, 1957 and other applicable Indian laws.

You may not reproduce, distribute, modify, or exploit any content without prior written consent.

SECTION 8 – THIRD-PARTY LINKS & SERVICES

Our Services may include links to third-party websites or tools. ORLANCE does not control or endorse such third-party content and shall not be liable for any loss or damage arising from your interaction with them.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

ORLANCE is powered by Shopify. However, all purchases are made directly with ORLANCE. Shopify is not responsible for any aspect of sales, products, or disputes between you and ORLANCE. You expressly release Shopify from any related claims.

SECTION 10 – PRIVACY & DATA PROTECTION

Your personal data is processed in accordance with our Privacy Policy, the Information Technology Act, 2000, and applicable data protection rules. By using our Services, you consent to such processing.

SECTION 11 – USER FEEDBACK & REVIEWS

Any feedback, reviews, or suggestions submitted to ORLANCE may be used by us for marketing, operational, or commercial purposes without compensation, provided such use complies with applicable law.

SECTION 12 – ERRORS & CORRECTIONS

We reserve the right to correct any errors, inaccuracies, or omissions at any time, including after an order has been placed.

SECTION 13 – PROHIBITED USE

You agree not to misuse the Services, violate any law, infringe intellectual property, transmit malware, engage in fraudulent activity, or interfere with website security. ORLANCE reserves the right to suspend or terminate access without notice for violations.

SECTION 14 – TERMINATION

We may terminate or suspend access to the Services at any time without prior notice. Obligations incurred prior to termination shall survive.

SECTION 15 – DISCLAIMER OF WARRANTIES

All Services and products are provided on an “as is” and “as available” basis. ORLANCE disclaims all warranties to the fullest extent permitted under Indian law.

SECTION 16 – LIMITATION OF LIABILITY

To the maximum extent permitted by law, ORLANCE shall not be liable for indirect, incidental, consequential, or punitive damages arising from use of the Services or products purchased.

SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold harmless ORLANCE and its partners against any claims arising from your breach of these Terms or violation of law.

SECTION 18 – SEVERABILITY

If any provision is held invalid under Indian law, the remaining provisions shall remain enforceable.

SECTION 19 – ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and ORLANCE and supersede all prior communications.

SECTION 20 – ASSIGNMENT

ORLANCE may assign its rights without restriction. You may not assign your rights without prior written consent.

SECTION 21 – GOVERNING LAW & JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of India. Courts located in New Delhi, Delhi shall have exclusive jurisdiction.

SECTION 22 – CHANGES TO TERMS

We reserve the right to update these Terms at any time. Continued use of the Services constitutes acceptance of revised Terms.

SECTION 23 – CONTACT INFORMATION

Trading Name: ORLANCE
Email: orlance2025@gmail.com
Business Address: Upper Ground Floor, A-18, Shankar Garden, Vikaspuri, New Delhi, West Delhi, Delhi, 110018
GST Number: 07CJAPV9490A1ZZ